How DXC helped its IT organization build the trust needed to deliver through transformation

As DXC Technology took on a major back-office transformation, Rising Team helped its IT organization strengthen trust, improve engagement, and support more consistent performance across distributed teams.

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AI PLATFORM

Stronger teams for
higher-stakes execution

DXC’s IT organization was leading an ambitious back-office transformation spanning processes, data, and systems. Leadership knew the technical work would only succeed if teams could collaborate with more trust, adapt through change, and stay aligned under pressure.
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Rising Team gave DXC a scalable way to strengthen the human side of execution. By embedding structured team development into the flow of work, the organization improved connection, reinforced manager effectiveness, and helped teams perform more consistently through transformation.

CHALLENGES

Change was moving fast, but trust was
not keeping pace

The transformation challenge was not only operational. It was deeply organizational. DXC needed teams that could move through change with more trust, more resilience, and less friction.

Long-standing teams still felt disconnected

A 2023 survey of IT employees revealed that many people still felt disconnected from one another, even after working together for years — in some cases, decades.

Trust gaps were undermining collaboration

Limited opportunities to build relationships had weakened trust across teams. That made collaboration harder at exactly the moment cross-functional execution mattered most.

Transformation increased execution risk

DXC IT was integrating systems, data, and processes to support new growth. Leadership understood that resistance to change and uneven adoption could slow momentum and make transformation harder to sustain.

A strong organization still wanted to go further

Even as one of the company’s most engaged groups, IT leadership saw room to build deeper connection, stronger alignment, and better team performance.

SOLUTION

A scalable, virtual model that fit the realities of enterprise IT

DXC needed a solution that could reach distributed teams, fit into demanding schedules, and scale without creating more operational overhead. Rising Team gave the organization a practical way to strengthen trust and cohesion across a virtual-first environment.

Backed by CIO-level accountability

Every manager was expected to facilitate at least one Rising Team session per quarter. Sessions were also built into performance goals, reinforcing that team effectiveness was a leadership priority, not a side initiative.

Tailored to DXC’s real team needs

DXC partnered with Rising Team to create a customized curriculum shaped by employee survey insights. Recommended sessions focused on the issues most relevant to the organization, including trust, collaboration, and team connection.

Built for distributed execution

The platform’s virtual format made it possible to engage teams across locations and time zones without relying on offsites or high-lift coordination.

Expanded through 15-minute Minis

The introduction of Minis made participation easier for globally distributed teams. These shorter sessions created a lighter, more sustainable rhythm and helped team-building become part of day-to-day work.

“Rising Team stood out because it expands AI coaching into a more complete approach to leadership development.“

Therese Dickerson
SVP Dir. of Organizational Effectiveness

Debi Gifford
IT Strategic Initiatives

“Rising Team has encouraged personal growth, increased job satisfaction and reduced stress for my team”

RESULTS

Measurable gains in engagement,
retention, and team performance

DXC saw meaningful improvements not only in how teams felt, but in how they operated. The results pointed to stronger team health and more durable execution during change.

Higher scores on happiness in role

One of the clearest signals was a 26% increase on the Pulse survey measure tied to being happy in the current role. That suggests stronger day-to-day team experience, not just short-term session lift.

Increase in employee retention

Employees who completed more Rising Team sessions were significantly more likely to stay with DXC. Even during periods of elevated turnover, repeated participation correlated with materially stronger retention.

Boost in productivity

An analysis of more than 21,000 IT tickets found that teams participating regularly in Rising Team achieved nearly 3% higher issue resolution rates, translating to 649 additional tickets resolved. DXC also saw an overall 5% boost in productivity and issue resolution, linking stronger team dynamics to better operational performance.

WHY IT WORKED

Executive-backed, easy to run, and relevant
to real work

The program worked because it fit the pressures of enterprise technology leadership. It gave managers a lightweight way to build trust, helped teams stay connected in a virtual environment, and supported the kind of execution transformation demands.

Leadership support made it real

With CIO sponsorship and manager accountability built into performance goals, the rollout had clear executive backing and organizational visibility from the start.

Trust-building supported transformation

This was not positioned as separate from delivery. The work focused on helping teams collaborate better, navigate change more effectively, and reduce friction during a major enterprise initiative.

Virtual-first delivery made adoption easier

The format matched how the organization already operated. Teams could participate across geographies without needing major scheduling changes or additional infrastructure.

Frequent touchpoints helped change stick

The combination of quarterly sessions and shorter Minis created a cadence teams could sustain. That consistency made the benefits more repeatable and more likely to hold over time.

Build the team foundation enterprise change depends on

See how Rising Team helps CIOs, CTOs, and IT leaders strengthen manager effectiveness, improve team connection, and support better execution across distributed organizations.

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#1 IT

26%

23%

5%

Stronger teams for higher-stakes execution

Change was moving fast, but trust was not keeping pace

A scalable, virtual model that fit the realities of enterprise IT

“Rising Team stood out because it expands AI coaching into a more complete approach to leadership development.“

“Rising Team has encouraged personal growth, increased job satisfaction and reduced stress for my team”

Measurable gains in engagement, retention, and team performance

Executive-backed, easy to run, and relevant to real work

Build the team foundation enterprise change depends on

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