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Product FAQ

General

What is Rising Team?

Rising Team helps leaders and their teams grow together by equipping managers to easily host meaningful team development experiences around key leadership themes. Each Rising Team Kit covers one topic and includes training for the leader and a fun, interactive experience for the team. Ideal for remote or hybrid teams, our software does the work of a professional facilitator. So just hit Start and follow the prompts, and by the end of each session your team will feel more connected, learn key skills, and increase team effectiveness.

How does it work?

Each Kit covers a new leadership theme based on what research shows drives team success and engagement, such as Psychological Safety, Appreciation, and Clear Expectations. 

The Kits all follow the same steps:

  1. Schedule the session with your team. Make time on your calendar to invest in yourself and your team. Average sessions run 90 minutes, and larger teams may take two hours. We recommend running a session every 4-6 weeks for the healthiest team dynamics. 
  2. Prepare for the session. We get you up to speed on the topic with just an hour of prep: read or listen to the research-based training articles, review a screencast of how the session will work, and try out the interactive exercise in advance.
  3. Run the session. You just click Start and follow the prompts. Our software takes care of everything including warmups, learning goals, interactive team activities, data summaries, reflections, and even countdown timers.

What results can I expect and how quickly?

More than 90% of our users say they learn something valuable, feel more connected, and believe they’ll work more effectively together as a team after the very first session! And they say that these benefits grow with each session. So you can see results right away, and see increased value by consistently running Rising Team sessions. 

In fact, using Rising Team addresses the issues that a recent McKinsey study* highlighted as the most important drivers of the Great Resignation—helping people feel valued, giving people a sense of belonging, and building trust and care among teammates. 

The question is, how quickly can you schedule your first session?

*The Great Attrition or the Great Attraction; The Choice is Yours - Sept. 2021

How much time does it require from me and from my team?

Each Rising Team Kit involves about an hour of prep time for the leader and 1.5-2 hours for the team session. Your prep time is leadership training for you to learn the latest science around the theme, and the team time is what helps the team grow and connect. 

Team sessions average 90 minutes in length, and we recommend setting aside 2 hours if your team is larger or more talkative. (The more people you have on your team the more sharing and discussion will be involved.)

We recommend running a Rising Team session every 4-6 weeks for healthy team dynamics. It’s the consistency of investing in your own leadership development and your team that leads to higher success and deeper connection over time. 

We hear from some people that they are too busy to fit in time for these sessions. We know everyone has a lot going on! That’s why we made these sessions so compact. Just a couple hours every 4-6 weeks focused on the development of your team will return huge dividends in their engagement and both individual and team success. At a time when nearly half of all people are thinking about leaving their jobs in the next 3-6 months*, can you afford not to invest this time in them?
 
*Source: Gallup

Where does the content for the sessions come from? Is it based on a specific methodology or research?

The Rising Team content is based on the latest science and research about what drives successful teams, blended with over 25 years of experience leading winning teams at some of the world’s top companies. Our content is developed by our founder, Jennifer Dulski, as well as other leadership experts, like LinkedIn Learning expert, Christine DiDonato, and others. On some topics, like DEI, we also partner with specific content area experts to develop the Kits. 

The general Rising Team philosophy of “The Three Cs” (Coach, Clarify, Connect) was developed over the last two decades by Jennifer Dulski, and you can learn more about it in our “Three-Step Guide to Leading Successful Remote Teams.” It outlines how the best managers are like great sports coaches— they understand and develop each team member, articulate a clear vision and plan to get results, and build the team into a cohesive unit.

What do the team assessments include or consist of?

Each proprietary team activity or assessment is developed by Rising Team uniquely for the team session and the leadership topic it covers. Some of the assessments (like the Motivators charts and the User Manual) have been used by our founder, Jennifer Dulski, over many years with her own teams and are now being productized into software, while others are newly developed for the Rising Team Kits. 

All of the activities and assessments are tested by real teams before we launch them to ensure they meet our standards for usability, accuracy, and value. 

Our “typed” assessments (like Talents and Resilience Responder Types) are meant to be self-reported results, not validated assessments like personality tests, which is why we ask people to rate the accuracy and comment on anything that feels off to them. Overall, we get high accuracy scores on those assessments as well, with an average accuracy rating of 4.2 out of 5 (where 4 is accurate and 5 is very accurate).

Team

Is there a limit to the number of team members I can invite to each session?

Yes, we set the limit to 10 team members to keep the session to a reasonable length. Since the sessions involve active participation and sharing, keeping the size of the team to 10 or fewer ensures everyone gets time to talk and you can have a meaningful session within two hours.  If you have a team that is larger than 10, you can split the team into smaller groups.

We are also working on a larger team version of our sessions. If you are interested in learning more about that, reach out to us at hello@risingteam.com.

Does it have to be the same team members every session?

Nope! Rising Team will adapt to whichever team members are on your team at the time of any given session. You start each session by sharing a link and a code with your team, so as long as you keep it to 10 or fewer people per session, you can always include just the current members of your team.

What if I have a new team member join or someone leaves my team? 

You can run any session easily with whichever people are currently on your team.

The best way to integrate a new team member is to start them off with whichever Rising Team session you plan to run next with your team. You can then have them catch up on previous exercises by emailing us at support@risingteam.com. You can also email us if you want to remove a team member.

How can I easily invite my peers to use Rising Team with their teams?

Thanks for recommending Rising Team to others! Simply send them over to our website and have them get started. We’re also building out an official referral program. More on that soon!

I manage a team of managers. Can I have them use Rising Team with their teams?

Absolutely. Just sign up for multiple teams when you first get started and it will make you the administrator. You can then invite others to use Rising Team with their own teams. If you’ve already started using the product and want to add more teams, reach out to us at support@risingteam.com and we’ll take care of it.

Can I invite people who aren’t my direct reports to my Rising Team account if I have a coaching or dotted line relationship with them?

Yes! You can invite anyone on a team you lead where you are trying to build stronger connections and working relationships. This could include direct reports, cross-functional “dotted line” reports,  freelancers, interns, etc. 

Sessions

Does my team need to all be in the office?

Rising Team sessions work whether everyone is in an office, everyone is remote, or some of each. What you need to make the session work is a) everyone needs a device (laptop, phone, or tablet) and internet access, and b) the leader ideally needs access to a shared screen, either on a video conference or in a conference room.

Do I have to be the facilitator? 

No. You can assign any person on the team to facilitate the session by changing the Team Lead on your Account tab. You can also invite another person, like an HR partner, to join your session and facilitate. 

That said, we highly recommend—especially for earlier career managers—that you do facilitate the sessions because it’s a great opportunity to practice key leadership skills around supporting and coaching your team members. Although it may be slightly outside of your comfort zone, the software makes it easy to practice these key skills by just following the prompts. (And if you’re already an expert facilitator, there’s still a lot of room to be creative in how you run the sessions.)

What does my team see on their screens during the session?

Team members see the same pages as the team lead sees throughout the session, so they can follow along and actively participate, including completing the assessments or activities. The only aspects of the team lead’s session pages that team members don’t see are a) facilitator tips, b) shared countdown timers (which the lead controls), and c) some “only for the lead” information that is needed to run certain session activities

What if someone misses a session?

To have people catch up on the exercises they missed, or if you have several new people who missed a given session and you want to run the whole session again, email us at support@risingteam.com.

What if someone joins a session late?

They’ll start from the beginning of the session and will need to work through the different pages and exercises to catch up.

Are results from the sessions saved?

Yes, the results from your session are saved and you’ll have access to them as long as you’re subscribed to Rising Team.

What data from the sessions will I be able to keep?

All of the results from the exercises the team completes in the Rising Team sessions will be available to you and the team on your Team tab as long as you are subscribed to Rising Team. Each person can see both the individual results of each teammate and the overview of the team as a whole. These detailed assessments of your team will help you more deeply understand each other and work better together, since you’ll know everything from preferred communication methods to top talents, to the resilience strategies people want to try.

I have a new team member, can I rerun a session with them?

Yes, though you may want to have them just complete the activity from the session instead. If you do want to re-run the full session with them, email us at support@risingteam.com and we can help you do that.

Privacy

Who can see my activity on Rising Team?

Team members can see each others’ session results, including answers to the exercise questions, as well as answers to the reflection and action items prompts. After each team session is completed, all individual and team overview results are visible to everyone within that team from the Team tab (app.risingteam.com/team).

You’re not able to see any information for teams that you’re not a part of, even if those teams are in the same company, unless individuals choose to share it with you. We do encourage people to share their results with others they work with outside of their direct team in order to improve working relationships across organizations. You can share your results with anyone by clicking Share on any of your own results pages on the Team tab. 

For teams that are part of larger company-wide programs, your reporting chain and/or HR colleagues may have a rollup view of your team’s data. These rollup views are anonymized, so administrators of the program can see results and comments, but without any names attached.

Do you share or sell my data outside of Rising Team?

No. We never share or sell any data outside of Rising Team. We may periodically use aggregated data to highlight trends we see in the industry to help improve the future of work for everyone, but we’ll never share or sell any individual or company-level data.

Pricing

How does the free trial work?

You have 30 days to try the product and run your first session, after that we will bill your credit card based on the plan you selected. You can cancel at any time, including before your first payment.

Can I cancel at any time?

Yes, you can cancel by clicking Cancel subscription on your Account tab at app.risingteam.com. You’ll have access to Rising Team for the remainder of the billing period you paid for (month or year). 

After you cancel you’ll no longer have access to your team’s data from previous sessions.

Are there volume discounts if I purchase for multiple teams in my company?

Yes! To discuss options for this, reach out to us and we’ll be happy to help.

Enterprise

Does Rising Team integrate with other software like HRIS, LMS, Engagement tracking,
or other platforms?

While we don’t currently integrate with other platforms, it’s on our roadmap for the near future. We’re listening to our customers to determine their areas of highest need, so if something specific is important to you, please reach out to let us know.

Do you customize Rising Team to connect to our company leadership philosophies?

For companies that do large rollouts of Rising Team across their organization, there are a variety of ways that we can customize the product to work alongside your own leadership development materials and philosophies. Reach out to us at hello@risingteam.com if you’d like to learn more. 

Still have questions? Email us at support@risingteam.com