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Boosting Employee Engagement & Scaling Manager Development

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Retail Banking
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Hawai'i
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1,950 Employees
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Hybrid & frontline teams across 40 branches

Rising Team Impact

400+

Rising Team
Sessions

90%

teams feel more
connected

88%

boost in employee
retention

90%

of team members report
feeling more connected

60-200%

increase in
eNPS scores

Up to 33%

boost in employee
retention

“Rising Team helps us become even better. And with the ease of deploying it, Rising Team is one of the best solutions I’ve ever seen.”

—–Therese Dickerson, SVP, Dir. of Organizational Effectiveness
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Challenge

As Bank of Hawai‘i shifted to a hybrid work environment, the Organizational Effectiveness team identified growing cultural and operational challenges:

  • Pulse surveys showed employees wanted more psychological safety and connection

  • Limited local talent pool made retention critical

  • Training programs failed to align leaders and their teams

  • Hybrid work created complexity for teams


The organization needed a modern, scalable way to boost engagement, build leadership skills, and strengthen culture without overburdening employees.

Bank of Hawai'i team
Bank of Hawai'i team

Challenge

As Bank of Hawai‘i shifted to a hybrid work environment, the Organizational Effectiveness team identified growing cultural and operational challenges:

  • Pulse surveys showed employees wanted more psychological safety and connection

  • Limited local talent pool made retention critical

  • Training programs failed to align leaders and their teams

  • Hybrid work created complexity for teams


The organization needed a modern, scalable way to boost engagement, build leadership skills, and strengthen culture without overburdening employees.

Solution

Rising Team offered a modern, team-based solution built for hybrid environments. Its plug-and-play kits, led by managers, include guided prompts that foster connection and conversation.

The approach enabled fast rollout—starting with an executive pilot, expanding to corporate and customer success teams, and reaching all 40 branches. Its flexible design also made it easy to implement with time-constrained frontline staff.

aRTi in Laptop

Results

Rising Team had a transformative impact at Bank of Hawai‘i—changing conversations, deepening connection, and measurably improving performance across teams and leaders.

Stronger Team Connection
After teams completed their first three Rising Team sessions,
participants agree or strongly agree with the following:


Circle BOH Graph

Increased team engagement
Over an 18-month period, teams using Rising Team showed a significant increase in engagement, while teams that did not, showed declines from the baseline.

Team Engagement BOH Graph

Enhanced Manager Effectiveness
The more Rising Team sessions a manager runs, the higher their
team rates them on key leadership attributes.


Manager Effectiveness BOH Graph
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“Our employees are saying, ‘Wow, my manager walked us through this kit and had such great questions, listened to the answers, and even asked me follow-up questions. I feel a different kind of connection with my leader.”

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